Contact us

GET IN TOUCH WITH US At CHEER DESIGN, we are committed to providing you with the best experience possible as you embark on your creative crochet journey. We believe that communication is the key to a happy crafting community, and we are always here to support you. Whether you have a question about a specific pattern, need help with a download link, or simply want to share a photo of your finished masterpiece, we would love to hear from you!

WE ARE HERE TO HELP We understand that sometimes technology can be a bit challenging, especially when it comes to digital downloads. If you haven't received your PDF pattern or if you're struggling with a particular stitch, don't worry! Our dedicated support team is ready to assist you. No question is too small, and we strive to provide clear, helpful, and friendly advice to crafters of all skill levels.

HOW TO REACH US The most efficient way to get a response is by sending us an email. This allows us to track your order details and provide you with a comprehensive solution.

  • Primary Support Email: mycheerdesign@gmail.com

  • Response Time: We aim to respond to all inquiries within 24 to 48 hours, Monday through Friday. Please note that during weekends or holidays, our response time might be slightly longer, but rest assured, we will get back to you!

BEFORE YOU SEND AN EMAIL To help us serve you faster, please consider the following:

  1. Order Issues: If you are contacting us about a purchase, please include your Order Number (e.g., #1001) in the subject line of your email.

  2. Download Links: If you haven’t received your download link, please double-check your Spam/Junk and "Promotions" folders first, as automated emails can sometimes be filtered there.

  3. Technical Questions: If you have a question about a pattern instruction, please specify the name of the pattern and the step or row number you are working on.

OUR MAILING ADDRESS (Note: As a digital store, we do not have a physical showroom for customers. However, for legal and formal correspondence, you can reach us at our administrative office address below): CHEER DESIGN 

CONNECT WITH US ON SOCIAL MEDIA We love seeing our patterns come to life! Join our community and tag us in your creations for a chance to be featured on our page. It's a great place to find inspiration and connect with fellow crochet enthusiasts.

YOUR FEEDBACK MATTERS Your suggestions help us grow and improve. If there is a specific type of pattern you’d like to see in our shop, or if you have an idea on how we can improve our service, please let us know. We are constantly evolving to better serve the "CHEER DESIGN" family.

LET'S TURN YARN INTO HAPPINESS TOGETHER! Thank you for choosing CHEER DESIGN. We value your trust and look forward to assisting you.

Email us now at: mycheerdesign@gmail.com

TREVOLIN LTD, 71-75 Shelton Street, London, WC2H 9JQ. Phone: +44 7426 414953