Contact us
At Cheer Design, we believe that communication is the thread that binds our creative community together. Whether you are a beginner picking up a crochet hook for the first time, an experienced crafter with a technical question about one of our patterns, or a customer needing assistance with a digital download, we are fully committed to providing you with the support you deserve. We understand that behind every order is a person ready to start a new project, and we want to ensure that your experience with our digital patterns is as smooth and joyful as possible.
Technical Support for Digital Downloads Since our store specializes in Digital PDF Crochet Patterns, we know that technical hitches can occasionally happen. If you have not received your automated download link within ten minutes of your purchase, please don't worry. First, we kindly ask you to check your 'Spam' or 'Promotions' folders, as automated emails can sometimes be misdirected by email providers. If it’s still not there, simply reach out to us. We maintain a secure database of every transaction, and we can manually resend your patterns or provide a direct access link to ensure you can start crocheting without further delay.
Pattern Inquiries and Guidance Are you stuck on a specific stitch? Is there a photo in the pattern you need more clarity on? We take great pride in the accuracy and detail of our instructions, but we are always open to feedback and questions. If you find a step confusing or believe you’ve found a typo, please let us know. Your input helps us improve our designs for the entire community. While we cannot provide comprehensive crochet lessons via email, we will do our best to point you in the right direction or provide additional tips for our specific designs.
How to Reach Us For the fastest response, please contact our dedicated support team via email. We aim to respond to all inquiries within 24 to 48 hours, from Monday to Friday. Please note that during pattern launches or holiday seasons, our response time might be slightly longer, but we promise that every message will be read and addressed with care.
📧 Email Us Directly: mycheerdesign@gmail.com
📝 Important Note for Orders: To help us assist you as quickly as possible, please include your Full Name and Order Number (e.g., #1001) in the subject line or the body of your email. This allows us to pull up your transaction details immediately and resolve any issues in record time.
Collaborations and Feedback Are you a crochet blogger, a yarn brand, or a fellow designer interested in collaborating? We love connecting with like-minded creators! Feel free to reach out with your ideas. We also love seeing your finished work—if you’ve completed a project using a Cheer Design pattern, send us a photo or tag us on social media. Your finished creations are the greatest reward for our hard work.
Thank you for choosing Cheer Design. We value your trust and look forward to hearing from you soon.
Warmly, The Cheer Design Team
